Conditions of Use

Item Availability

A product's availability is clearly noted on the Product Detail page as "In Stock," "Advanced Sale," "Release Date" or "Special Order." Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock (Advanced Sale items), are not available for shipment until a specific release date provided by the manufacturer (Release Date items), or require extra time for sizing or other adjustments (Special Order items). For more information, please read the details below.

Some items are offered with customization options. If you choose a customization option, please allow for additional time beyond the expected shipment time indicated on the Product Detail page. The additional time required for customization varies from several days to several weeks depending on the options you choose.

In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within Canada.

Advanced Sale Items

Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Release Date Items

Release Date Items are items that are available for purchase on our site in advance of the manufacturer's release date for sale to the general public. Release Date items are shipped directly to you once the approved release date arrives. You will be notified of the status of your Release Date item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Release Date: Buy now for shipping on 07/ 09 / 2010") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Special Order Items

Special Order items require some additional time before they can be shipped. Expected adjustment time (for example, "Special Order: Add 3-4 weeks for adjustment") is indicated on the Product Detail page. Your Special Order item will be shipped once your item is ready, your payment is approved, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail

Shipping

30 Day Extended Returns

If you are not completely satisfied with your order, you can return your items without any hassles. Just send the product(s) in their original packaging within 30 days of receiving your order. If possible, please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.

Please send your items to the below address:

Darril’s Diecast Collectibles
Returns Department
600 Grandview Street S.,
Oshawa Ontario Canada L1H 8P4
Email: darrilsdiecast@gmail.com

You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

Quick, Reliable Shipping

Darril’s Diecast Collectibles knows that getting your items as fast as possible is important to you. With that in mind, we make every effort to process your order quickly. When you place an order on our website, you can expect to receive your order within 3-6 business days on most in stock items.

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